When you open an account with loki55, these terms set out the rules that apply to your access, your transactions and how we handle your activity on the platform. Your use of this site — whether through Rocket, Bank Transfer or any other supported route — means you have read and accepted what follows. Access and eligibility depend on your local law and the regions where our services are available.
Account-holder agreement
Jurisdiction-dependent access
Rocket & Bank Transfer covered
Published support routes
POLICY POSTURE
How These Terms Apply to Your Account
These terms form the agreement between you and loki55 for every session, transaction and account action you take on this platform. They apply from the moment you complete registration and remain in effect for as long as your account is active. Where local law in Bangladesh restricts or conditions access to online gaming services, those legal requirements take precedence and your eligibility is determined by the rules of your jurisdiction — not by the existence of an account alone. Payment activity conducted through Rocket or Bank Transfer is subject to both these terms and the operating rules of those respective payment services. We do not override the policies of payment providers; where a conflict exists, the payment provider's own terms govern that transaction leg. Any deposit or withdrawal you initiate is recorded in your account wallet and visible in your transaction history. We may update these terms when our services change or when regulatory requirements shift. When that happens, we publish the revised version here and the continued use of your account after the update date constitutes acceptance. If you disagree with a revision, the correct step is to contact our support team before continuing to use the platform. We do not apply retroactive changes to completed transactions.
Rocket payment terms
Bank Transfer conditions
Account wallet records
Bangladesh eligibility
Support contact route
TERMS COVERAGE
What Falls Inside and Outside This Policy
Not every interaction on loki55 is governed by the same set of rules. Understanding the scope of these terms helps you know where to look when a question arises about your account, a transaction or content you see on the platform.
Account Access
These terms fully govern how you open, maintain and close your loki55 account, including identity verification steps, login credentials and session security. Any access dispute is handled under this policy.
Transactions
Deposits and withdrawals made through Rocket or Bank Transfer fall within scope. The transaction record in your account wallet is the authoritative log. Third-party payment provider rules apply alongside ours for those legs.
Site Content
Game content supplied by studios available in our lobby — including titles across slots, live casino and table game categories — is covered for availability and fair-use purposes, but individual game rules are set by the content provider.
Third-Party Services
External sites, payment gateways and any service you reach by leaving loki55 are outside the scope of these terms. We are not responsible for the policies or conduct of third-party services you choose to use independently.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have several practical rights in relation to your loki55 account and the data we hold about it. You can review your full transaction history at any time by opening the account wallet section after logging in — every deposit and withdrawal is listed there with a timestamp and status. If you believe a record is incorrect, you can raise a correction request through our support channel and we will investigate within the timeframe stated in our response. You may also update your account details — including contact information — directly from the account settings page. For changes that affect identity verification, additional documentation may be required as shown in the verification flow. If you have a question about how your information is used or want to request a change to your account status, our support team is the right first contact. Eligibility for continued access remains subject to your local law and the eligible regions where loki55 operates.
Review Records
Open the account wallet after login to see a full timestamped log of every transaction. Filter by date or type to find a specific entry quickly.
Correct Account Details
Update contact information from account settings directly. Identity-linked fields require supporting documentation as shown in the on-screen verification steps.
Raise a Question
Submit a policy or account question through the support channel. We respond to each query individually and do not apply automated closures to open disputes.
Request Account Changes
To change your account status — including requesting a closure — contact support with your registered details. We confirm every status change in writing to your registered contact.
POLICY CONTACT
How to Reach Us About These Terms
If any part of these terms raises a question or you need to act on a right described in this policy, the routes below are how you get in touch with us. We do not publish response-time commitments here because those can change; the current response information is shown inside your account after you log in.
Live Chat
Open the chat widget from any page while logged in to reach our support team directly about an account or policy question.
Email Support
Send a written query to our support address listed in the account help section. Email is the right route for formal policy requests or correction submissions.
Help Centre
The help centre inside your account covers common policy questions with step-by-step answers. Check there first for account access and transaction topics.
HOW WE HANDLE THIS
Data, Security and Policy Requests on loki55
We take a straightforward approach to the information your account generates and the security measures that protect it. Every account action — login, deposit, game session, withdrawal — is logged against your account record. We retain that data for as long as your account is active and for the period required by applicable law after closure. You can see your own activity log in the account wallet at any time.
Account Security
Your account is protected by credential-based login. We recommend keeping your password unique to loki55. If you suspect unauthorised access, contact support immediately through the live chat or email route shown in your account.
Cookies & Browsing Data
We use cookies to keep your session active and to understand how the platform is used. You can review and adjust cookie preferences through the settings link in the site footer. Disabling certain cookies may affect how the lobby loads on your device.
Data Retention
Account records, transaction logs and identity documents are held for the period required by the law of the jurisdiction under which your account operates. After account closure, data is retained only as long as legally required, then deleted.
Policy Change Requests
To request a review of how your data is handled or to ask about a specific retention decision, contact us via the email support route in your account. We handle each request individually and confirm receipt in writing.
TERMS FAQ
Common Questions About These Terms
These questions cover what real account holders ask when they first read through the loki55 terms and conditions.
When do these terms take effect for my account?
They take effect the moment you complete registration and confirm your account. By continuing to use the platform after that point, you confirm that you have read and accepted the current version of the terms. We recommend reviewing them whenever you see an update notice in your account.
What happens if the terms are updated after I register?
We publish the updated version on this page and note the revision date. Continuing to use your account after the update date means you accept the revised terms. If you have concerns about a specific change, contact support before your next session and we will walk through what changed.
Do these terms cover my Rocket and Bank Transfer transactions?
Yes, transactions through Rocket and Bank Transfer are covered by these terms for the loki55 side of the transaction. The payment provider's own rules also apply to their leg of the transfer. Both sets of terms are in effect simultaneously and neither overrides the other.
How do I correct a transaction record I think is wrong?
Open your account wallet, locate the transaction in question and note the timestamp and reference. Then contact support via live chat or email with those details. We investigate each correction request individually and update the record if an error is confirmed.
Can I close my account under these terms?
Yes. Contact support with your registered account details and request a closure. We confirm every closure in writing to your registered contact. Any pending transactions at the time of the request are processed according to the standard flow before the account is closed.
Does my eligibility depend on where I am located?
Yes. Access to loki55 and the services described in these terms depends on your local law and the eligible regions where we operate. Having an account does not override local legal restrictions. If your jurisdiction restricts access, those rules take precedence over anything stated here.
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