App / Mobile
loki55 collects and uses your information to keep your wallet, transactions and session history working correctly. This policy tells you exactly what we collect, why we hold it, and what you can do about it — access to this platform depends on your local law and eligible regions.
When you open an account, we collect the details you enter directly — your name, contact information, and the payment method you select. If you use Rocket or Bank Transfer to fund your wallet, we receive a transaction reference and the amount moved; we do not store full bank credentials on our side. We also collect device and session data automatically: browser type, IP address, pages visited and how long each session runs. This helps us detect unusual access patterns and keep your account from being used by someone else. Cookies track your lobby preferences and keep you signed in across pages — you can adjust cookie behaviour in your browser settings at any time. We keep account records for as long as your account is active and for the period required by the compliance framework that governs our operations in eligible regions. After that retention window closes, personal data is deleted or anonymised. Local law in Bangladesh may affect what data we can hold and for how long; your access and data rights depend on applicable law and the region in which you access this platform.
This policy covers data we handle directly through your loki55 account. It does not extend to third-party services you reach through links on our site, and it does not override local law in Bangladesh or any other eligible region. Understanding the boundary helps you know when to look here and when to check the relevant third party.
Login details, session tokens and your account history are covered in full. We handle these on our own systems and apply the retention and security practices described in this policy to every record tied to your profile.
Payment references from Rocket and Bank Transfer are within scope. We record the reference and amount for wallet reconciliation. The payment provider's own policy governs what they hold on their side — we do not speak for those systems.
Your browsing behaviour on loki55 pages — which lobby sections you visit, how long you spend in the games area — falls within this policy. We use that data only to improve navigation and fix errors, not to share with advertisers.
Links to external pages, game studio portals or payment provider sites are outside our policy boundary. Once you leave loki55, the data practices of that external service apply. Check their own policy for how they handle your information.
You have real, actionable steps available to you — not just abstract rights. From your signed-in account area you can review the personal details we hold on file, check the payment methods attached to your wallet, and see transaction references tied to your Rocket or Bank Transfer activity. If anything looks wrong — a name spelled incorrectly, an address that is out of date, a payment record you do not recognise — you can raise a correction request through our support route. We will review the record and respond with what we can change and what we cannot alter for compliance reasons. If you want to know exactly what data we hold about you, send a written request through the email support channel. We aim to acknowledge data access requests promptly; actual response time depends on the complexity of your account history. Closing your account does not immediately erase all records — the retention window described in the details section still applies, as required by the compliance framework covering eligible regions.
Sign in and open the account section to see the personal details and payment references currently on file. Check that your contact information matches what you entered and that your wallet history reflects your actual Rocket or Bank Transfer activity.
If your name, contact details or linked payment method shows an error, contact support with the correction you need. We will verify the request against your account history before making any change to the stored record.
Send a written request to our email support channel if you want a summary of the data we hold. State your registered account email and the specific records you are asking about so we can pull the right file for you.
If you believe your data has been used incorrectly, reach out through the live chat or email route listed in the support section below. We will investigate the specific concern and follow the process required under the applicable compliance framework.
Three contact paths are published on the site for policy and account questions. Use the route that suits the urgency and type of query — live chat for quick account questions, email for written data requests, and the on-site help section for policy documents.
Open the chat widget from any page on loki55 to ask a policy or account question in real time. This route suits quick clarifications about what data we hold or how a specific wallet record appears on your account.
Send a written request to our support email for formal data access or correction queries. Include your registered account email and the specific detail you are asking about so the review team can locate your records without delay.
The on-site help section holds published policy documents and account guides. If you want to read the full terms that govern data retention and your rights in eligible regions, that is the place to start before raising a direct query.
We apply access controls, session management and standard encryption practices to the data stored in your account. These measures cover the login flow, wallet records and the transaction references tied to Rocket or Bank Transfer activity on your profile.
Account records are stored on servers with access controls that limit who can read or modify your data. We do not sell personal data to third parties, and we do not share wallet or transaction details outside the compliance context that governs eligible regions.
We use cookies to maintain your session, remember lobby preferences and measure site performance. You can clear or block cookies in your browser settings; doing so may affect how the lobby loads and whether you stay signed in between visits.
Your account is protected by the login credentials you set. If you notice a sign-in you did not authorise, change your password immediately and contact support through the live chat or email route. We review reported access issues against session logs.
When we update this policy, we publish the revised version on this page. Continuing to use the platform after a published update means you have seen the revised terms. We recommend checking this page periodically, especially before making a Rocket or Bank Transfer deposit.
These are the questions we see most often from account holders about how their data is handled, what we store and how to make changes.
We collect the name, contact details and payment method you enter during account setup. If you use Rocket or Bank Transfer, we also receive a transaction reference. Device data — browser type, IP address and session duration — is collected automatically to support account security.
Yes. Sign in and open the account section to review your stored details and wallet history. For a broader summary of what we hold, send a written request to the email support channel with your registered account email and the specific records you are asking about.
Contact support through live chat or email and describe the specific detail that needs changing. We verify the correction request against your account history before updating the record. Some fields cannot be changed for compliance reasons — support will tell you which ones and why.
We hold records for the period required by the compliance framework covering eligible regions. After that window closes, personal data is deleted or anonymised. Closing your account does not immediately erase all records — the retention period still runs to its end.
We do not sell or share your payment details with third parties outside the compliance context that governs our operations. The payment provider you use — Rocket or Bank Transfer — operates under its own policy for what it holds on its side; we do not control or speak for those systems.
Raise the concern directly through live chat or email support, describing the specific issue and the records involved. We will review the account session logs and relevant data against your query and follow the process required under the applicable compliance framework for eligible regions.